Why Is My Identity Verification Not Working?

Most identity verification issues happen because the submitted information or documents don’t match what our verification provider expects. Here are the most common reasons:

• Blurry, dark, or cut-off photos of your ID

• Mismatched information (name, date of birth, or address)

• Expired identification

• Uploading the wrong document type

• Selfie photo doesn’t match the ID photo

 

How to fix it

Try these quick steps:

1. Take a clear photo of your ID in good lighting.

2. Make sure all edges of your document are visible.

3. Double-check that your name and date of birth match exactly.

4. Use the latest version of your ID (not expired).

5. If asked, retake your selfie in a well-lit area.

Still can’t verify?

Contact our support team and we can manually review your documents.